7 Questions to Ask Your HVAC Contractor in Carrollton

Extreme temperatures in Carrollton are not uncommon but they can still be life-threatening. In fact, cold weather has been linked to an increase in the mortality risk of people who live in Texas. One way to combat these statistics is to ensure you have a properly functioning HVAC system to protect you from heat waves or cold waves. If your heater or AC is on the fritz, don’t hesitate to call a repair professional.

When calling around, keep these seven questions in mind to ask your HVAC contractor in Carrollton.

1.  What’s Plaguing My Current HVAC System?

The best way to know the level of service you’re getting is to determine how credible and trustworthy the HVAC contractor is. Over the phone, a reputable contractor should ask about the HVAC issues you’re encountering first, along with the age of the unit. Only then can they give you insight into what may be plaguing your unit. Make sure they take the time to answer all your questions in terms that are easy to understand.

If anyone tells you that you need a whole new unit over the phone without troubleshooting the issues first, consider it a red flag.

2.  What HVAC Brands Do You Carry, Install or Recommend?

The SEER rating is a helpful feature when contemplating which unit to get. It stands for seasonal energy efficiency ratio and it rates the AC’s cooling capacity compared with its power input. The higher the SEER is, the greater the efficiency. Ask the contractor which brands they carry and install, then do your research on each.

3.  Can You Provide Your HVAC Contractor’s License?

If they can’t, look elsewhere. The type of license (Class A or B) will dictate the kind of HVAC job the professional can perform. Licenses aren’t just required by law in Texas, they also provide proof of a contractor’s competence and skill. They need to fulfill many educational and certification requirements before they can receive their license.

Always ask for a copy of their license, and make sure it is valid. In Texas, contractor licenses are good for one year. Then they have to be renewed.

4.  Do You Have Liability Insurance?

All HVAC contractors should have commercial general liability insurance, but the type of license they carry will determine how much coverage they will have. Instead of just asking if they carry insurance, ask about the details. Make sure they are state-authorized to provide liability insurance. Follow up with the insurance company to confirm coverage just to cover all your bases.

5.  Who Can I Expect to Install My New HVAC System?

HVAC installers will have to measure the house’s total cooling and heating space, which will help them choose a properly-sized HVAC unit. Proper sizing will give you the most from your HVAC unit. Sadly, many HVAC systems aren’t installed properly. Always ask your HVAC contractor who will actually perform the installation. Make sure they are trained and certified technicians who can visit your home first for a comprehensive assessment and inspection.

6.  What’s Included in the Project Quote?

An HVAC contractor should be able to let you know the details of the quote they have given you. As part of this, they should let you know about any warranty or guarantee exclusions. Make sure all project quotes are in writing and make sure you understand all terms. Ask questions to clarify. Once you sign it and agree to work, you are committed.

7.     How Soon Can You Begin?

Temperature extremes can be deadly, so don’t waste time in getting your new HVAC system installed. You’ll want to choose a contractor who can set up your unit as soon as possible. If your unit is completely broken, they should be able to get to your home within 24 hours for service.

Hiring the right contractor for the job will  depend on the answers you get to the above questions. Don’t skip this step because your lack of research could come back to haunt you later.

Contact Cold Factor Heating and Air Services

Here at Cold Factor, we are happy to answer questions you may have about our HVAC services as well as our contractors. Call us today in Carrollton and surrounding areas at (469) 535-6530 or request an appointment online. For your peace of mind, we offer emergency and 24/7 HVAC repair and replacement throughout Carrollton and beyond.


Tips for Choosing an Air Duct Cleaner in Texas

Why is cleaning air ducts important? If your air ducts are not properly installed or maintained, they can be contaminated with dust, pollen, mold, and other types of debris. This can cause allergic reactions and other potential health issues.

One thing that can help prevent this is by hiring an air duct cleaning company. Still, it is important to do your research to find the best air duct cleaners and to get the best results.

Do you want to learn how you can find the right professionals for cleaning air ducts? Keep reading these top tips to follow when you are selecting a company to work with!

Consider Duct Cleaning Experience

One of the first things you need to consider before you hire air duct cleaners is how much duct cleaning experience they have. This is important, as it will help you avoid hiring unqualified companies to work in your home.

One way that you can learn more about their duct cleaning experience is by asking the company how long they have been in business. If they have been cleaning air ducts for years, it shows that they have plenty of experience in the industry and that they are reputable in your community.

You should also be sure that your HVAC company specializes in duct cleaning. If it is a service that is listed on their site, they will likely have more experience cleaning ducts and will provide you with higher quality cleaning services.

Check Online Customer Reviews

Next, you need to learn more about the reputation of an air duct cleaning company before you hire them. This way, you can learn more about the company and whether or not past clients have been happy with their work.

One easy way to learn about a company’s reputation is by checking online customer reviews. If a company has mostly negative reviews, it should be a red flag for you.

Similarly, you can look at other platforms, like the Better Business Bureau to see if the company has had any serious complaints against them.

Ask About the Cleaning Process

It is also important that you learn more about the cleaning process before you hire a duct cleaning company. First, you should ask them to explain their cleaning methods and how long they will take. This way, you can be sure they clean your ducts thoroughly.

You should also ask them to explain how they prepare your home for the cleaning process. Cleaning your air ducts can be very messy. To protect your home, you should find a company that uses drop cloths to protect your flooring and furnishings.

They should also use plastic to protect your walls from dust and other debris.

Finally, you should ensure that they prioritize your safety during the cleaning. Ask a company what they will do to make sure your family, pets, and home are safe during the cleaning.

Offers a Free Inspection

Another sign of a high-quality company is one that will offer you a free inspection. This will help you determine if your ducts actually need to be cleaned or not.

During this inspection, your duct cleaning company can also tell you whether or not there is mold in your ducts. However, you may want to get a second opinion, as some companies will claim that you have mold in your ducts and will charge you a lot of money to remove the mold.

By getting a free inspection, you can avoid getting your ducts cleaned when it is not necessary and you can potentially save money on these services.

Ask For References

Something else that can help you find a high-quality air duct cleaning company is by asking them for references. When you are having a contractor work in your home, you need to make sure they know exactly what they are doing.

A reputable company will be willing to provide you with references for their past clients. By contacting each of these people, you can ask them about their experience working with the company and see if they would recommend their services.

Similarly, you can ask local friends or family members for recommendations. If your neighbor has recently had their ducts cleaned, you can ask them about their experience and see if they would recommend the company that they used.

Find a Licensed and Insured Company

Next, it is vital that you find a licensed air duct cleaner. This is an important qualification to have, as it shows that they had the proper training and qualifications to become licensed in your state.

It is also essential to find an insured company. Whenever you have someone working in your home, there is a risk that they will cause damage to your home or that a technician is injured on your property.

If you hire a company that is not insured, you may be held liable for these accidents. You may have to pay for damage done to your home and you may even be held financially responsible for the employee’s injuries.

To prevent this from happening, you should always ask your duct cleaning company for written proof that they are insured.

Make Sure They’re Part of the NADCA

Before hiring a company to clean your air ducts, you also need to make sure they are part of the NADCA. This is also known as the National Air Duct Cleaners Association, which shows that the company is trained properly and is compliant.

It will also prove that they can safely evaluate, clean, and maintain your HVAC systems.

Both the EPA and the NADCA have standards for cleaning air ducts, so having a contractor that is a NADCA member will show that they meet these requirements and that they will follow high standards when cleaning your air ducts.

Get Several Pricing Estimates

Something else that can make it easy to find a company that fits your budget is getting pricing estimates from several different companies. Comparing cleaning costs will help you shop around and find a company that fits your budget!

When you choose a company to work with, you should also confirm that the price they quoted is actually what you will pay. Some duct cleaning companies will use bait-and-switch pricing practices. Even if they quote you a low price, they may charge you a higher price after they complete the service.

To prevent this, make sure you get the quote in writing.

Ask About Their Cleaning Products & Equipment

Another important thing to consider before you choose an air duct cleaner is what cleaning products and equipment they use. Because air duct cleaning is meant to protect your family from harmful contaminants in the air, you should make sure your cleaning company doesn’t use biocides or harmful chemicals to clean your ducts.

Make sure you only hire a company that uses EPA-approved chemicals for air duct systems.

You should also learn more about the equipment that your cleaning company uses! Make sure your company uses professional-quality equipment.

If you have flex-ducts, you should also ensure that your HVAC company doesn’t use bristle brushes to scrape the dust off the ducts. If they do, the brushes can easily tear through your flex-ducts and cause air leaks.

Lastly, make sure your duct cleaning company uses a professional, fully-functional vacuum during the process. Otherwise, they may leave more dirt behind in your ducts than you started with.

Get a Visual Inspection After Completion

Finally, you need to make sure your air duct cleaning company will offer you a visual inspection of your ducts after they clean them. Because you are unable to see the inside of your ducts, it can be difficult to determine if they are really clean.

If you have to take the company’s word for it, you won’t be able to tell if they thoroughly cleaned your ducts.

Instead, you should shop around until you find a company that will offer a visual inspection of the completed work. This way, you will see before and after pictures and can be confident that they completed the cleaning in your home.

Need Help With Air Duct Cleaning?

When you are hiring air duct cleaners, it is important that you do plenty of research to find the best company to work with. By considering each of these factors, you will be able to find a professional and reliable company for your air duct cleaning.

Are you looking for ductwork cleaners for your home? Cold Factor can help! Our team of HVAC experts provides everything from air duct cleaning to AC repair, installation, and more.

Contact us today to learn more about our duct cleaning experience and to request an appointment with our technicians.

Top Signs it’s Time to Replace Your Commercial HVAC Equipment

If you own a commercial business, chances are, you have commercial HVAC equipment on the premises. You need this heavy-duty system to ensure your facility remains warm in winter and cool in summer. While preventative maintenance and regular service can extend the life of your equipment, at some point, you will need to replace or repair the unit.

It can be difficult to know if you need a replacement of the whole unit or if a simple repair will do. Sometimes, when you have had repeated repairs of the same component, or when the system has reached the end of its useful life, it just makes sense to replace it. Here are some top signs that you should consider replacing your commercial HVAC equipment.

1.  Your Utility Bills Are Going Up Unexpectedly

Do your utility bills seem much higher than usual? Have you ruled out other causes? Well, then, this could be a sign that your commercial HVAC system is no longer running efficiently. If this is an ongoing or consistent happening, you will have to face replacing your HVAC equipment and upgrading to a newer, more efficient system.

2.     You Experience Uneven or Inconsistent Heating or Cooling

Does your commercial space have unexplained temperature swings? Do different areas or rooms have noticeably different temperatures? Your HVAC equipment could be to blame. In order to return to consistent heating and cooling, you may need an upgrade or replacement. Book a maintenance or inspection call with your trusted HVAC technician to rule out other causes first.

3.  You’re Hearing Weird Noises

Is your HVAC system making grinding or squealing noises? Every system has its unique noises, hums and hisses. But when you notice more frequent, loud and unusual noises coming from your system, your equipment is likely failing and will fully break down in the near future. Traditional maintenance or repair may not be able to fix this issue. Replacement may be the only solution. Again, an appointment with an HVAC technician will let you know for sure.

4.  You Smell Unusual Odors

Are unusual odors emitting from your HVAC system? This is a sign of serious trouble, so don’t let it go and ignore it. That’s because your indoor air quality could be at risk, making everyone who occupies the building vulnerable to airborne disease. Unusual odors can point to at least a partial system failure, which will entail equipment replacement.

5.  Your System is Reaching the End of Its Expected Lifespan

Is your HVAC equipment approaching the end of its projected lifespan? If the unit is simply old and you have been making more frequent repairs, it’s probably time to replace it now before more complex problems crop up, leading to an expensive repair, untimely replacement and loss of productivity for your business. Planning for scheduled downtime and replacement now can prevent being surprised out of the blue by a major issue later. If you’re not sure what the lifespan of your system is, your HVAC technician can take a look at it and let you know.

6.  You’re Losing Energy Through the Exhaust

Some energy loss through HVAC exhaust is a common occurrence and can be expected. However, if your utility costs are skyrocketing with no other explanation, replacement at this juncture would be wise. New HVAC equipment can reduce energy loss by between 50 and 80 percent and give you a high ROI (return on investment) over time.

7.  You See Signs of Malfunction

When you can actually see visible signs that your unit is malfunctioning, this is a good reason to consider replacement. Maybe you’re seeing an excess of moisture on the walls or windows, or maybe you’re spotting rust on your pipes and appliances. Whatever the case, your HVAC system is failing to do its job correctly. Sometimes repair could provide a solution, but most times, replacing the commercial HVAC equipment is the more realistic option.

As we said above, all commercial HVAC systems will have to be replaced at some time. That’s life. This is why it’s important to be on the lookout for the above signs before a costly failure happens!

Contact Cold Factor Heating and Air Services

If you have been having issues with your commercial HVAC equipment, contact us at 469-812-5073 or request an appointment online. Our technicians would be happy to visit your place of business, troubleshoot the issue, and provide an affordable solution.



What to Look for in a Quality HVAC Contractor

Keeping your home or office comfortably cool in the summer and warm in the winter requires professional HVAC contractor services. From routine maintenance and tune-ups to replacing aging system components and more, a highly trained air and heating technician is a valuable resource. But what qualities should you look for when shopping for a trustworthy and reliable HVAC contractor?


Below, we’ll take a look at some of the key elements you should look for when searching for the right professional to repair, service or install a new system in your home or place of business.

A Focus on Your Total System, Not Just Individual Components

One of the key elements that separates a true HVAC professional from an amateur technician lies in their ability to address the needs of the total system, not just individual components. You wouldn’t take your car to a mechanic that only knew how to replace headlights when your vehicle was overheating. Much like a vehicle, HVAC systems rely heavily on all components working efficiently and effectively to heat and cool your home or office. Finding a trained, skilled and experienced heating and air professional able to see the big picture of your system is critical.

A high-quality, professional HVAC technician should examine a wide range of factors when assessing your heating and cooling system.

These include:

  • The system’s overall airflow and design
  • Load calculations to determine the right size system to maintain efficiency
  • Static pressure calculations to assess the volume of air the fan should deliver

Precision Testing and Adjusting Services

In addition to understanding how all components of your system work together, a quality HVAC professional handles full scope diagnostic services. Using the latest, cutting-edge testing equipment, trained heating and air technicians can quickly get to the root of your system’s issue.

Beyond efficient testing to locate problems with your HVAC equipment, a professional technician can also perform a wide range of adjustments to keep the system functioning at peak efficiency. These adjustments are often done during HVAC testing and balancing. During this process, a high-quality technician will ensure your heating and air system delivers the right amount of air throughout your home or office.

Experienced HVAC Cleaning and Maintenance

Your HVAC system works hard year-round to keep you and your family comfortable, but often accumulates dust and dirt from the outside air. A quality HVAC professional understands that keeping your system performing its best requires routine cleaning of components including:

  • Air ducts
  • System filters
  • Fan motors and fan housing
  • Heat exchangers
  • Cooling coils
  • Condensate drip pans and more

These are just a few of the many items that a true HVAC professional can quickly examine and clean when conducting a thorough assessment of your system.

Extensive Knowledge, Hands-On Experience and Cutting-Edge Equipment

Like most other industries, the HVAC community experiences technological advancements each year. Therefore, it is important to locate a quality heating and cooling company that stays on top of these advancements and understands how to incorporate them into your system. Keeping up with the latest techniques, tools and best practices allows a dependable HVAC professional to provide outstanding service to customers.

Full-Scale Customer Support

The highest-quality HVAC professionals in the business understand that delivering five-star customer support is a critical part of building long-term relationships with clients. They will go the extra mile to ensure that customers are informed and fully satisfied throughout each phase of a system installation. Most will even follow up with customers shortly after the job is finished to ensure the system is performing efficiently and answer any questions.

Installation of a Customized System That Meets Your Needs

Last, but not least, on this list of top qualities to look for in an HVAC professional is their ability to customize a system to meet your home’s or office’s specific heating and cooling needs. Many amateur HVAC companies push a one-size-fits-all approach to installations. A trustworthy and reliable air and heating technician will help you select the optimal equipment tailored to your:

  • Home’s or office’s size
  • Humidity levels
  • How well your home or office is sealed
  • The location of windows and more

Learn More About Top-Quality HVAC Service or Installations

Would you like more information on superior quality HVAC service from a certified and experienced professional? If so, reach out to the friendly and reliable experts at Cold Factor Heating & Air Services LLC. As a second-generation, local, family-owned and -operated business, we are the go-to team clients trust to deliver top-tier service. Give us a call today at 214-717-8802 and schedule your free estimate or learn about our same-day service.

What Is Important to Look for in a Quality HVAC Installation?

Many customers experience frustration when searching for a high-quality team of professionals to handle HVAC installations for residential or commercial properties. There is no shortage of companies on the market each promising outstanding results and superior service. However, only a handful of these businesses demonstrate the qualities customers demand and deserve when considering the installation of a new heating and air system.


Below, we’ll explore some of the elements customers should look for when deciding on a team to deliver outstanding HVAC installation services.

Customized and Efficient System Design and Installation

When choosing a heating and air company to complete an HVAC system installation, beware of those who push a one-size-fits-all approach. Each building is unique and requires a customized installation approach to deliver maximum efficiency and help keep energy costs low. A high-quality HVAC professional should assess a wide range of factors when designing the right system for your home or place of business. These factors include:

  • Condition and design of any existing ductwork
  • Required airflow to each room in a building
  • The level of humidity in each part of the home or office
  • Heat load calculation
  • Location of all windows and doors
  • The overall square footage of the space and more

After calculating all of this information, a quality HVAC professional team will design a streamlined, efficient system ideally suited to your needs. Backed by a customized system matched to your building’s unique specifications, you can rest assured that your spaces will remain comfortable year-round.

Experienced Installation Tailored to the Manufacturer’s Specifications

Manufacturers put systems through extensive testing before placing them on the market. This testing results in a range of important information that heating and air conditioning installation teams should use during the installation process. A quality HVAC professional will use this valuable data from the manufacturer to ensure that a newly installed system will operate at peak performance.

Cutting-Edge Equipment and Thorough Testing

Another important factor to consider when looking for a quality HVAC team to complete a world-class installation job on your home or office lies in the equipment and testing processes they use. Each year, new, more effective and efficient installation and testing equipment hits the market. A quality HVAC company keeps up with these advancements and uses the best digital gauges, meters, temperature sensors and more to handle all installation and diagnostic services including:

  • Testing and pressurizations
  • Static pressure tests
  • Balancing and more

Follow-Up Maintenance and Warranties

Once the system is installed and operating well, a quality HVAC installer knows that the job is not yet complete. Professional heating and air companies handle all necessary follow-up maintenance and testing required. Some will even deliver advanced maintenance programs to clients. These programs may include routine tweaks to the system’s airflow, or more complex diagnostic and repair services if a problem arises.

In addition to follow-up maintenance, superior HVAC professionals offer warranties on newly installed systems. Often, this includes a 10-year warranty on labor as well as the warranty provided by the system’s manufacturer. These warranties deliver peace of mind for commercial and residential customers.

Full-Scale Customer Support

The highest-quality HVAC professionals in the business understand that delivering five-star customer support is a critical part of building long-term relationships with clients. They will go the extra mile to ensure that customers are informed and fully satisfied throughout each phase of a system installation. Most will even follow up with customers shortly after the job is finished to ensure the system is performing efficiently and answer any questions.

Connect with a Top-Tier HVAC Installation Team in Your Area

If you would like additional information on locating a professional HVAC installation team in your area, connect with our experienced team at Cold Factor Heating & Air Services LLC today. Backed by over 15 years of hands-on experience, our second-generation, family-owned and -operated team is committed to delivering superior service.

Give us a call today at 214-717-8802 and ask about scheduling a free estimate for an HVAC repair or installation job. We service all major heating and cooling brands and even offer same-day service.